Refund Policy

At Glowmera, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help.

30-Day Money-Back Guarantee

We offer a 30-day refund policy from the date your order is marked as delivered.

If you are not happy with your purchase, you may request a refund within 30 days of delivery, provided the item meets the eligibility requirements below.

Refund Eligibility

To be eligible for a refund:

Your refund request must be submitted within 30 days of delivery.
The order must have been purchased directly from Glowmera.
Proof of purchase may be required.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery and include:

Your order number.
Clear photos of the item.
Photos of the packaging (if applicable).

We will review your claim and provide an appropriate resolution, which may include a replacement or refund where applicable.

Refund Process

Once your refund request has been reviewed and approved, your refund will be issued to your original payment method.

Please allow 3–10 business days for your bank or payment provider to process the refund after it has been issued.

Processing times may vary depending on your financial institution.

Late or Missing Refunds

If you have not received your refund after the expected timeframe:

Check your bank account again.
Contact your credit card provider or bank, as processing times may vary.
If you still have not received your refund, please contact us for assistance.

Cancellations

Orders may only be cancelled before they have been processed or dispatched.

Once an order has been shipped, it can no longer be cancelled.

Contact Information

If you have any questions regarding refunds, please contact us:

Glowmera
55 Westcroft Gardens
Morden, SM4 4DJ
United Kingdom

Email: contact@glowmeraofficial.com