Delivery Info
Shipping Policy
Thank you for shopping with Glowmera.
We are committed to delivering your order as quickly and safely as possible.
SHIPPING DESTINATIONS
We currently ship exclusively within the United Kingdom.
At this time, we do not offer international shipping.
PROCESSING TIMES
Orders are typically processed within 1–2 business days after payment is received.
Please note that processing times may be slightly longer during:
- holidays
- peak shopping periods
- promotional events
- unexpected courier delays
DELIVERY TIMES
All orders are shipped with tracked delivery.
Estimated delivery time across the United Kingdom is:
5–7 business days
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
TRACKING YOUR ORDER
All Glowmera orders include tracking.
You can track your shipment using the tracking link provided in your dispatch confirmation email.
Please allow up to 48 hours for tracking updates to appear after dispatch.
SHIPPING COSTS
Shipping costs are calculated at checkout where applicable.
Any free shipping promotions will be clearly displayed on the website.
INCORRECT SHIPPING INFORMATION
Customers are responsible for ensuring that all shipping details entered at checkout are correct.
Glowmera is not responsible for orders delayed, lost, or delivered incorrectly due to inaccurate or incomplete shipping information provided by the customer.
DELIVERY DELAYS
While we aim to deliver all orders within the estimated timeframe, delays may occasionally occur due to:
- courier disruptions
- severe weather
- public holidays
- high shipping volumes
- events outside our control
Glowmera is not liable for courier-related delivery delays once the order has been dispatched.
LOST OR STOLEN PARCELS
If your tracking information shows your parcel as delivered but you have not received it, please:
- Check around your property and with neighbours
- Contact the courier directly
- Reach out to us at contact@glowmeraofficial.com
We will do our best to assist you in resolving the issue.
DAMAGED ITEMS
If your order arrives damaged, please contact us within 48 hours of delivery and include:
- your order number
- clear photos of the item
- photos of the packaging
This helps us investigate and resolve the issue as quickly as possible.
CONTACT INFORMATION
For any shipping-related questions, please contact us:
Glowmera
55 Westcroft Gardens
Morden, SM4 4DJ
United Kingdom
Email: contact@glowmeraofficial.com